1. Introduction
Samosys Technologies values your privacy and is dedicated to safeguarding your personal data. This Privacy Policy outlines how we gather, use, protect, and manage your information while ensuring adherence to data protection laws, such as the General Data Protection Regulation (GDPR) and other relevant regulations.
2. Information We Collect
We collect information through our website, services, and direct interactions. The types of data we gather include:
- Contact Details: Name, email address, phone number, and company name.
- Technical Information: IP address, browser type, device specifications, and usage data.
- Preferences: Your choices regarding marketing and service-related communications.
- Customer Support & Feedback: Information from inquiries, surveys, and customer support interactions.
3. How We Use Your Data
We process your information for the following purposes:
- Delivering and enhancing our services.
- Personalizing user experience.
- Addressing queries and providing customer support.
- Conducting promotional and marketing activities (with your consent).
- Maintaining security and preventing fraud.
- Complying with legal and regulatory obligations.
4. Legal Grounds for Processing
Under GDPR, we process your data based on:
- Consent: When you opt-in for marketing communications.
- Contractual Necessity: To fulfill agreements or provide requested services.
- Legitimate Interest: To enhance our services and user experience.
- Legal Compliance: To meet regulatory obligations.
- Maintaining security and preventing fraud.
- Complying with legal and regulatory obligations.
5. Data Sharing and Disclosure
We do not sell or trade your personal data. However, we may share it in the following cases:
- Legal Compliance: When required by law or regulatory authorities.
- Trusted Partners: Third-party providers assisting in business operations under strict confidentiality agreements.
- Business Changes: In cases of mergers, acquisitions, or corporate restructuring.
- Fraud Prevention & Data Protection:Implementing robust security protocols to safeguard user information and ensure a trustworthy experience.
6. Cookies and Tracking Technologies
We utilize cookies and similar tracking tools to enhance your experience by:
- Analyzing user behavior and website traffic.
- Storing user preferences for a tailored experience.
- Integrating social media functionalities. You can modify cookie settings through your browser preferences.
7. Third-party Services and Social Media
Our website may include services from third-party providers, such as analytics tools and social media plugins. These third parties have their own privacy policies, which we encourage users to review before engaging with their services.
8. Data Security Practices
Our advanced security protocols are designed to protect your data, featuring:
- Encryption protocols.
- Secure authentication and access controls.
- Routine security audits and updates. While we strive for high security, users should exercise caution when sharing personal data online.
9. Data Retention Policy
We store personal data only for the duration required to achieve the purposes specified in this policy. Once data is no longer required, we securely delete or anonymize it in accordance with applicable regulations.
10. Your Rights Under GDPR
If you are located in the European Economic Area (EEA), you have the right to:
- Access Your Data: Request a copy of your personal information.
- Correct Errors: Update inaccurate or incomplete details.
- Request Deletion: Ask for data removal (subject to legal constraints).
- Restrict Processing: Limit data usage under certain conditions.
- Object to Processing: Refuse data used for marketing or profiling.
- Data Portability: Transfer data to another service provider.
- Withdraw Consent: Opt out of marketing communications anytime.
- File a Complaint: Report concerns to your local data protection authority. To exercise these rights, please contact us using the details provided below.
11. International Data Transfers
We may transfer personal data across borders to facilitate service delivery. When doing so, we implement safeguards such as Standard Contractual Clauses (SCCs) to ensure compliance with data protection regulations.
12. Children’s Privacy
Our services are not intended for individuals under 16 years old. We do not knowingly collect their data. If such information is identified, we will take immediate steps to remove it. If you believe a child has provided us with data, please notify us.
13. Policy Updates
This Privacy Policy may be revised periodically. Updates will be posted on our website, and significant changes may be communicated directly to users where applicable.
14. Contact Information
For privacy-related inquiries or to exercise your rights, please reach out to us at:
Samosys IT and Software Development Company
Email: sales@samosys.com
Phone: +91 97533 91000
Address: 330, Kanadia Main Rd, Opp. Green Valley, Alok Nagar, Indore, Madhya Pradesh 452016, India
